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Q: Is PartsWare multi-branch
/ multi-warehouse? And how many branches and warehouses does
it support?
| A: Yes, PartsWare supports
multiple branches and warehouses. The warehouses can be
either shared between multiple branches or exclusive to
a specific branch. There can be up to 99 branches in a
single company. |
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Q: Are there different Editions?
| A: Yes, PartsWare
is shipped in 2 editions. While the Enterprise edition
is meant for large companies with complex information
processing requirements, the GroupWise edition is meant
for medium to small companies. |
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Q: What are the different
modules that constitute PartsWare?
| A: PartsWare includes
Sales, Purchasing, Inventory, Finance and Payroll modules.
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Q: Is there integration between
all activities and accounting?
| A: Yes, all modules
are integrated with Accounts, which eliminates duplication
of work and chances of error. Moreover there are several
parameters to enhance the type of integration and make
it flexible. |
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Q: What is the type of stock
and the activities that PartsWare supports?
| A: PartsWare is a
precise solution for Spares Parts Accounting. But in addition
to native support for spare parts, different other kinds
of items and products can also be purchased, stocked and
sold or transferred between branches. It supports Non-perishable
goods, Bundled-items, Virtual Stock, Services, Serialized
Items, Paired Items (Pairs/Dozens/Boxes etc.), Items with
Fractional quantities(KG, Grams, Liters, Meters etc.)
and special offer/clearance sale items. |
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Q: Does it work on networks?
| A: Yes, PartsWare
supports networked installations. The kind of network
(LAN, WAN etc.) and Server Operating Systems (Windows
NT, 2000, 2003, UNIX, Novell NetWare, Linux) are all fully
supported. |
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Q: Does it support Arabic
language and Hijri date?
| A: Yes, PartsWare
is a truly bi-lingual application and offers native support
for Arabic and English interfaces. It also supports Hijri
Dates. |
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Q: Does it require any special
kind of computers or devices?
| A: No! Any standard
computer can be used to install and run PartsWare. In
addition any standard devices that you might need as per
your needs can be installed and used. |
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Q: Could the data be moved
from another application to PartsWare?
| A: Yes, we offer migration
assistance during implementation. |
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Q: Does it have an advanced
security system?
| A: Yes, there are
different levels of security built into PartsWare. User
Parameters/User Manager are used to control access-rights
and privileges. |
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Q: Is it rich with reports
and analysis?
| A: Yes, all commonly
used reports are made available, in addition new reports
and enquiries are added in future updates. |
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Q: Does it support items
with expiry dates?
| A: No, PartsWare doesn't
support perishable goods (goods with expiry dates and
batches). But this feature can be enabled upon request. |
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Q: Does it support assembly
of Products from Items?
| A: No, PartsWare doesn't
support Assembly of products. |
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Q: Does it support bonus
sales?
| A: Yes, it is possible
to give bonus items, special offers etc. |
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Q: Does it support selling
in minus stock qty?
| A: Yes, you can sell
from virtual stock, i.e., from stock that doesn't actually
exist. |
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Q: Does it support interchangeability?
| A: Yes, it supports
interchangeability to the total benefit of the user. |
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Q: Does it support temporary
items?
| A: Yes, temporary
items are supported to allow sales of items that will
not be stocked and sold on a regular basis |
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Q: Is there a separate accounting
for every branch?
| A: Yes, every branch
has a separate set of accounts, but all accounts can be
consolidated at the company level. |
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Q: Can PartsWare replace
the use of manual vouchers?
| A: Yes, there is no
need to write any vouchers manually. All vouchers can
be easily recorded into the computer system and printed.
Note: If a voucher is printed more than once then the
word “Duplicate” is printed to indicate that
this is not the original copy. |
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Q: Does PartsWare support
P.O.S?
| A: Yes, full support
for POS systems is available including Barcode readers,
Receipt Printers, Cash Drawers and Customer Displays. |
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Q: What are the databases
that PartsWare supports?
| A: PartsWare currently
supports Oracle databases. |
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Q: Can PartsWare be adjusted
to suit a certain business?
| A: Yes, numerous parameters
are set during implementation to ensure the system conforms
to the exact preferences of the business. |
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Q: Can certain report formats
be re-designed to suit the pre-printed stationery, such as the
invoice stationary?
| A: Yes, a custom report
layout formatter makes it possible to alter and adjust
report formats to suit customer’s pre-printed stationeries. |
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Q: Does it support multiple-currencies?
| A: Yes, multiple currencies
are supported with native conversions. A currency manager
helps trace the pattern of changes to exchange rates.
Foreign currency bank accounts are also supported. |
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Q: Can order suggestions
be created automatically?
| A: Yes, Order suggestion
can be generated automatically, using 3 different intelligent
procedures. |
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Q: How can we control salesman
privileges?
| A: You can control
a Salesman’s privileges from the User-manager and
User-parameter screens. |
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Q: How many different prices
could we give on each item?
| A: There could be
3 different ways in which items can be sold: at the Wholesale
Price, Retail price or Minimum possible price. It is important
to note that the salesman cannot sell an item at a price
lower than the minimum selling price. However, you could
use the Special Price as the actual minimum limit. In
addition you may define agent's and competitor's prices
too. |
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Q: Does it process bank reconciliation?
| A: Yes the bank-reconciliation
routine helps compare company records with the bank statements
and makes it easy to quickly identify entry mistakes. |
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Q: What is the coding scheme
used in building the chart of accounts?
| A: The chart of account
is divided into 6 “Principal Headers”, each
Principal Header is further divided into “Headers”
and “General Ledgers”. Each General ledger
contains several “Sub Ledgers”. Each Sub Ledger
is actually an independent account. The Account number
is a combination of 2 numbers, the first 6 digits indicate
the G/L and the remaining 6 digits indicate the S/L, e.g.,
“132250-002541” |
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Q: Can you delete an item
or an account that has transactions?
| A: No, you cannot
delete any item or account that has history. But you may
mark an item as an obsolete items and you can freeze an
account. |
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Q: Can you process Partial
Inventory stock-taking?
| A: Yes, it is very
much possible to perform a Partial Inventory of your stock. |
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Q: What is the maximum length
of an item code?
| A: Item codes can
be up to 20 characters long. |
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Q: Is there integration between
accounting and payroll systems?
| A: Yes, it is very
much possible to perform a Partial Inventory of your stock. |
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Q: What is the maximum length
of an item code?
| A: Item codes can
be up to 20 characters long. |
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Q: Is there integration between
accounting and payroll systems?
| A: Yes, there is total
integration between accounting and Payroll systems. |
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Q: Is it possible to prevent
a salesman to sell items from a shared warehouse?
| A: Yes, it is possible
to define which warehouses a salesman is permitted to
make sales from. |
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Q: We want to print a different
item-code and description in the invoice so as to keep the competition
guessing?
| A: You may define
alternate Item-codes and descriptions for this purpose. |
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Q: We have a special customer
whose credit limit has already exceeded, but we need to still
process another order for him, how can we do that?
| A: You can create
a new order for your special customer, but you might not
be able to print the order yourself, you must ask your
manager to authorize this exceptional transaction. |
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Q: We want to sell away some
dead items at very low prices, which might be less than the
actual cost of the item, can we do that?
| A: Yes you can sell
away such items at very low prices, even at a price lower
than the actual cost of the item, however you will need
authorization from your manager to print such an order.
This authorization is required again when the user changes
the price and still keeps it lower than the cost. But
if the price is lowered in the item master file then authorization
is not required. |
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| Q: Is it possible to have
items with fractional quantities?
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| Q: Is it possible to sell
the same item in different units e.g., Box, Dozen, Pair etc.?
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Q: We have some items which
were very popular earlier but now they have become inactive,
is it possible to filter out such items from the lookup windows?
| A: Yes, this is called
marking an item as obsolete. By doing so you do not lose
the history of the item and yet it remains invisible in
Lookup windows. |
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Q: Is it possible to create
more than one credit note against the same order?
| A: Yes, you can create
up to 9 credit notes against the same order. |
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Q: Is it possible to return
items from more than one order in the same Credit Note?
| A: Yes, this is called
a sales return. |
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Q: What are quickies?
| A: Quickies are quick
shortcuts to tasks within an application, they enable
quick navigation within the application. You can define
your own quickies for tasks that you use most often. |
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Q: Once I define my Quickies
are they saved on the client PC for future use, what if I login
from another PC, will I need to define my Quickies again?
| A: No, Quickies are
saved to the user’s settings in the database, so
whenever you login irrespective of from which PC, your
quickies will remain identical. |
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Q: What are My Docs?
| A: My Docs provides
you instant access to recently opened documents. It could
be invoices, vouchers or other transactions you might
have recently worked on. |
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Q: Can you load prices of
other companies (Agents/Competitors) to the database?
| A: Yes, you can load
and reference price-lists of Agents/Competitors into the
database and help yourself price your items competitively. |
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Q: Is it possible to compare
supplier prices?
| A: Yes, it is very
much possible to compare prices quoted by different suppliers. |
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